Course goals
The aim of this course is to familiarise students with the principal operational issues that managers confront, and provide students with language, concepts, and tools to deal with these issues in order to gain competitive advantage through operations. Also, this course aims to develop skills for modelling and analysis for performance improvement of business processes.
This course provides a general introduction to operations management, which is the management of the recurring activities of a firm. Together with finance and marketing, operations is one of the three primary functions of any firm.
Students are familiarised with conceptual analyses of business processes and methods for improvement in all major areas of operations, starting with operations planning, implementation, and control, and ending with operational improvements.
Course results
- Ability to operate the main concepts, laws, and techniques of business process management;
- Ability to apply these concepts, laws and techniques in business process modelling;
- Ability to analyse the process models, and control process drivers to improve performance of any business process;
- Ability to see an organization as a system of interrelated processes.
