Course goals
This course provides a modern theory of process innovation management, which is a competitive advantage for any organization. The aim of this course is to a) familiarize students with the principal operational processes and operational challenges faced by managers, and b) provide students with the language, concepts, and tools to manage these issues, with a particular emphasis on innovation and change management. Students are familiarized with conceptual analyses of business processes and methods for improvement in all major areas of operations, starting with operations planning, implementation, and control, and ending with operational improvements. During this course students will address the key themes of the subject material: relationship of strategy and process architecture, process flow measures and laws governing the process performance. The course is designed to enable students to develop a systems view on organizations, to build critical thinking skills by analyzing how those laws apply to current management issues, and to develop teamwork, problem solving, and written and oral academic communication skills. Also, this course aims to develop skills for modeling, analysis, and techniques for performance improvement of business processes through a simulation of a service organization.
Course results
- Develop critical thinking skills to assess an organization as a system of interrelated processes.
- Develop a critical understanding of the main concepts, laws, and techniques of operations and business process management.
- Develop and demonstrate the ability to apply these concepts, laws and techniques in business process modeling to organizational challenges.
- Develop the skills to analyze business processes and process models and identify process drivers to improve performance of any business process.
- Develop ability to synthesize process flow analysis, create process improvements and present them.
